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About Die Sims 4 Technische Fragen & Bugs

Erhalte Hilfe bei technischen Problemen, Uploads und Downloads auf der EA App, Steam, Epic, PC, Mac, Origin, PlayStation und Xbox.8,562 PostsLatest Activity: 5 hours ago
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4 startet nicht mehr","id":"message:7328128","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-de/category:the-sims-de/category:ea-forums-de/community:tghpe58374board:the-sims-4-technical-issues-de/message:7328128","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:4196475"},"readOnly":false},"Conversation:conversation:7328128":{"__typename":"Conversation","id":"conversation:7328128","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7328128"},"lastPostingActivityTime":"2024-11-28T06:18:02.337-08:00","lastPostTime":"2024-11-28T06:18:02.337-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:7328129":{"__typename":"ModerationData","id":"moderation_data:7328129","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7328129_1":{"__typename":"Revision","id":"revision:7328129_1","lastEditTime":"2024-11-26T09:20:07.563-08:00"},"ForumReplyMessage:message:7328129":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17"},"id":"message:7328129","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-de/category:the-sims-de/category:ea-forums-de/community:tghpe58374board:the-sims-4-technical-issues-de/message:7328128/message:7328129","revisionNum":1,"uid":7328129,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-de"},"conversation":{"__ref":"Conversation:conversation:7328128"},"subject":"Re: Sims 4 startet nicht mehr","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7328129"},"body":"

Hallo @MissCalifornia01,

\n\n

bei so einer Fehlermeldung hilft es normalerweise, den Cache der EA app zu leeren. Hier siehst du, wie das geht:

\n

https://help.ea.com/de/help/faq/clear-cache-to-fix-problems-with-your-games/

","body@stringLength":"487","rawBody":"

Hallo @MissCalifornia01,

\n\n

bei so einer Fehlermeldung hilft es normalerweise, den Cache der EA app zu leeren. Hier siehst du, wie das geht:

\n

https://help.ea.com/de/help/faq/clear-cache-to-fix-problems-with-your-games/

","kudosSumWeight":0,"repliesCount":4,"postTime":"2024-11-26T09:20:07.563-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7328129_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":184},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumTopicMessage:message:7328128"},"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCw3MzI4MTMwLDczMjgxMzA","node":{"__ref":"AcceptedSolutionMessage:message:7328130"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCw3MzI4MTMwLDczMjgxMzE","node":{"__ref":"ForumReplyMessage:message:7328131"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCw3MzI4MTMwLDczMjgxMzI","node":{"__ref":"ForumReplyMessage:message:7328132"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCw3MzI4MTMwLDczMjgxMzM","node":{"__ref":"ForumReplyMessage:message:7328133"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:theme:customTheme1-1749806376612":{"__typename":"CachedAsset","id":"theme:customTheme1-1749806376612","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Sims 4 startet nicht mehr","moderationData":{"__ref":"ModerationData:moderation_data:7328130"},"body":"

Hallo @EA_Poppy,

vielen Dank für deinen schnellen Tipp. Ich hab erst seit kurzem Windows 11 und wusste nicht, das man da auch die Möglichkeit hat einen Cache zu löschen ;-). Geholfen hat das an der Stelle leider nicht. Ich hab mich dann aber durch die Optionen geklickt und konnte eine Update machen von EA Version 13.345.0.5858 auf 13.350.0.5863. Jetzt kann ich die EA App wieder wie gewohnt starten.

Nochmal vielen Dank und eine schöne Weihnachtszeit.

LG MissCalifornia01

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Super, das freut mich, dass es mit einem Update der EA app wieder geklappt hat, @MissCalifornia01!

\n\n

Ich wünsche dir auch eine frohe Weihnachtszeit! 🙂 

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Hallo @EA_Poppy ,

tja da war ich wohl zu voreilig. Das Problem ist wieder da. Catch hab ich gelöscht, aber leider hilft das diesmal auch nicht. Hast du noch eine andere Idee?

LG

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@MissCalifornia01, okay, dann füge einmal die EA app und Die Sims 4 als Ausnahme bei deinem Antivirenprogramm und deiner Firewall hinzu:

\n

https://help.ea.com/de/help/ea/ea-app/close-background-apps/

\n\n

Falls das auch nicht hilft, dann hänge hier einen DxDiag-Bericht an:

\n

https://help.ea.com/de/help/pc/how-to-gather-dxdiag-information/

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