xbox crashing

[wemo79]

Twice this weekend while playing galactic assault, my Battlefront 2 crashed my console. The screen froze and then my xbox shut down completely. Others are experiencing this problem. https://www.reddit.com/r/StarWarsBattlefront/comments/bqvg8s/capital_supremacy_bricked_my_xbox/?utm_...

[EA_Blueberry]

Hi, @wemo79!

Really sorry to hear it crashed on you during that game mode and thank you for linking in the other discussion. Crashes can happen at random times and it's tough to determine right now if there is a link between that game mode or just a coincidence. 

Have you tried a power cycle on your console before launching the game up again? That generally fixes most performance issues on the Xbox One.

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.