why was my account banned for no reason?

[wangyilin1031]

I need your exactly reply ,not just "decline".I also think that my account be banned is your mistake .I'm ANGRY now because of your perfunctory attitude.I play this game just for fun,but not for chatting with you.Hope you can reply me quickly,and unlock my account.

[EA_Lanna · Accepted solution]

Hi @wangyilin1031, 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why you're EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an appeal to them).

You might be able to get some context in the meantime by taking a look through your emails for a message from them. They aim to send one out when a ban has been added. It may specify the general rule broken, for example: ban applied for cheating/hacking/hate speech/etc. For more on those, this article may help: "Play by the rules in Apex Legends

- EA_Lanna

[EA_Lanna · Accepted solution]

Hi @wangyilin1031, 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why you're EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an appeal to them).

You might be able to get some context in the meantime by taking a look through your emails for a message from them. They aim to send one out when a ban has been added. It may specify the general rule broken, for example: ban applied for cheating/hacking/hate speech/etc. For more on those, this article may help: "Play by the rules in Apex Legends

- EA_Lanna