white graphics

[groovebox_house]

Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug So in some zones the graphics get "white" and is something that started happening time ago but not since the begining . https://streamable.com/ry0rx http://es.tinypic.com/player.php?v=2r5tbh0&s=9 Two videos of the graphics error Help!! Xbox One X
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Getting to the same spot, happen in others map but i captured this one.
What happens when the bug occurs? Everything gets a white grey layer on top losing texture colours etc.
Please select your region North America
In what game mode did the bug occur? Conquest
AMD or Nvidia Model Number
Enter RAM memory size in GB

‌

So in some zones the graphics get "white" and is something that started happening time ago but not since the begining .

Here is two videos capturing the moment

https://streamable.com/ry0rx
http://es.tinypic.com/player.php?v=2r5tbh0&s=9

Help!!

Xbox One X

[XTRA-Larsiano]

I have noticed slightly the same change on PC. As BF1 has been to dark in most corners and dark areas by default since day one maybe they have tried to change this with this fix? It could also be the a change in graphics done by the video driver itself with or without the consent of the BF1  team.

- Reset all graphics settings

- Set brightness to 50%

- Reset monitor settings to factory default

- Turn off BLUR & Film Grain in-game settings menu

- Remove user config (folder) if possible on XB

- Rollback graphics driver if possible

[XTRA-Larsiano]

@groovebox_house also note that HDR-driver integration and upgrading is probably the reason why this occurs? Has there been any HDR updates for the XB and do you have a HDR display and HDR enabled or disabled in-game?

[groovebox_house]

Thanks for reply but its on xbox one x, as i mentioned few times : P

[EA_Atic]

Hey It looks like the rain effect is in use their while it's actually not raining yet at that moment. 

Will send on to the team. Thanks.  

/Atic 

[groovebox_house]

Rain effect? looks super weird :/ no colors really and kills the experience and this have been happing since few months already :/ 

Thanks!! hopefully you guys can send a patch for Xbox one X

[groovebox_house]

Man, 3 weeks almost 4, this has been happening for MONTHS, and started happening after the 4K patch and this affect to Xbox One X users as me.

The game as it is , it's ruined right now, honestly : /

You guys released a patch not a long ago but this didn't get fixed at all .

https://streamable.com/4cizt

https://streamable.com/ry0rx

[EA_Atic]

Hey, @groovebox_house there are troubleshooting steps that we can try to see if that fixes for you as a workaround. If you want to to test. 

/Atic 

[groovebox_house]

With this?

Clear Alternate Mac address.

>Open Settings on the Xbox One.
>In the Console section select Network.
>Select Advanced settings.
>Select Alternate MAC address.
>Select CLEAR and press Enter.
>You will have to restart the console for the change to take effect.

Check your NAT settings

Xbox One: Go to Settings, then All Settings, then Network. Your NAT type will be under Current Network Status.

CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

>Press the menu key of the controller.
>Go to Settings > Disc & Blu-Ray.
>In the BLU-RAY section select "Persistent Storage".
>Select "Clear persistent storage".

~Follow these steps to power cycle your Xbox One Console:

>Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.>Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

(Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.)


REMOVING GAMERTAG

>Press the Xbox button to open the guide.
>Select System > Settings > Account > Remove accounts.
>Select the account that you want to remove, and then select Remove to confirm.
>When you're finished, select Close.

RE-ADDING GAMER TAG

>Press the Xbox button to open the guide.
>Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
>Enter the email address for the Microsoft account that you want to add, and then select Enter.
>Enter the password for your Microsoft account that you want to add, and then select Enter.
>Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
>Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox One console.


PLEASE POWER CYCLE YOUR ROUTER:

Turn off router
Turn it back ON after 2 minutes


PLEASE CONTACT YOUR INTERNET SERVICE PROVIDER AND GET THESE PORTS OPENED:

UDP: 53, 88, 500, 3074, 3544, 3659, 4500
TCP: 53, 80, 3074, 3659


PLEASE USE A LAN CABLE FOR CONSOLE TO IMPROVE INTERNET CONNECTIVITY


If all of the above steps failed, please find below the steps on how to create a UO Trace file.
http://help.ea.com/en/article/ping-traceroute-and-uo-trace/

[EA_Atic]

I'm guess that you tried al those steps? 

/Atic