way to prove the account was hacked

[zhangyhstc]

How can I prove that my account was hacked? Hacker stole my account to cheat in Apex Legend. My account has cheating history is absolutely the fact, but it was done by hacker not me! Can EA prove the hacked history and remove the ban?

[EA_Barry · Accepted solution]

@zhangyhstc 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

[_Kitsune_SamaTH]

a banned my account and the email says for cheating when i haven't done anything wrong and i feel like ive been wrongfully banned and i hope i can get my account unbanned ASAP.

[EA_Barry · Accepted solution]

@zhangyhstc 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

[_Kitsune_SamaTH]

a banned my account and the email says for cheating when i haven't done anything wrong and i feel like ive been wrongfully banned and i hope i can get my account unbanned ASAP.