Hoping someone on here will be able to help me as I've been backward and forward with EA support on this issue for a while now and not getting a resolution. They also advised for me to post my issue here as well.
I am playing Madden 19 on PC but when I open the game I get the error "There was a problem communicating with the Madden NFL servers. Please try again later". It has been like this for a few days now.
Some of the steps I have been through with EA support:
The EA advisor I last spoke to said I should contact my ISP to open the required ports for the game. I am also having an issue with the companion app as well and get the same error when I try to connect to my MUT team or franchise. I have tried with both with wifi and my phones data.
Any help would be much appreciated.
Are you trying to play via Origin Access?
Do you have a connectivity issue with other games?
Try changing your DNS from your ISPs default to Google Public DNS:
I have contacted my ISP and they have confirmed the ports as being open. All my other EA games (eg. BF5) are working so issue appears to only be madden. Still cannot use the companion app either
Any help appreciated.
Sorry your issue still seems to be present. Please allow us some time to attend to your current support case #48676439
If you visit Help.EA.com and select "Contact Us" at the top it should pull up your previous cases. Make sure the status of it isn't closed. If so, please resume the case and speak with our Live-Support team so they can look into this further for you.