the subscription is not formulated, but the money was debited

[Player_aqg96v9m]

SWTOR / Dear friends. There was a very unpleasant question. A friend decided to subscribe for 60 days. through a credit card. nothing came of it. Processing was in progress and showed error nu1010. there were no linked cards to the account. I decided to pay through my card and the payment went through. the money was withdrawn. but during processing it also generated error nu1010. although this purchase has passed and is open in the payment history. but the subscription never arrived on his account. help sort out the situation

[proxos666]

@Player_aqg96v9m 

Hey what is the swtor username can see if can point on what you need to do, my crystal ball is out getting fixed unfortunately

[boom2waste]

HEY THERE plz help me this just happend too me but 3 times and no sub. my star wars account is zeuzsa