technical issues apex

[7629620386]

When i sign in it says technical issues, anything i can do to fix?

[EA_QueenBee]

Hey @7629620386,

Can you share a screenshot of the error message that you get, please? What platform do you play on, by the way?

[7629620386]

@EA_QueenBee unfortunetly no idk how to take one and it has my password and gmail. I play on pc

[EA_QueenBee]

@7629620386,

Are you not able to log in to the EA app, or are you not able to start up Apex? Because if you're in Apex, it shouldn't show your details.

Can you try clearing the EA app cache if that's the part that you're having issues with?

https://help.ea.com/en-gb/help/faq/clear-cache-to-fix-problems-with-your-games/#ea-app

[7629620386]

@EA_QueenBee i can load apex, i cant sign in. Im using steam and cant find out how to link my origin and steam account togeather

[EA_QueenBee]

@7629620386,

Ah, ok, so it's an account linking issue. Can you try linking your account via EA Help via the steps in the article below and tell me if that does work?

https://help.ea.com/en/help/account/link-your-console-accounts/#how-to

If it doesn't, can you let me know what error message you're getting? They're usually more helpful via the website than the game.

[7629620386]

it says: We're sorry, but we're having some technical difficulties. Please try again later.

[EA_QueenBee]

@7629620386,

Right, so it says the same. That's disappointing.

Have you had a Steam account linked previously? I know that EA accounts can only have one of a particular type of account linked in its lifetime, as per our unlinking article:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.