swtor security key

[bitshifter]

i purchased a new phone and i redownloaded the star wars the old republic security key. but i need my activation code to install it on my new phone. the serial number is on the old security key, but i cant find my activation number

[EA_Dennis · Accepted solution]

Hi bitshifter,

Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200

They will be able to assist you in removing the old authenticator and adding the new one. 

Thanks.

[EA_Dennis · Accepted solution]

Hi bitshifter,

Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200

They will be able to assist you in removing the old authenticator and adding the new one. 

Thanks.

[thephoenix4ever]

hi there

I am having a security key issue as well

I downloaded the game just fine.

I try and install the mobile security key, it asks for a serial number which I do not have!!

Is it because I am a free to use player and not a paid subscription player??

Please help

[EA_Dennis]

Hi thephoenix4ever,

You will get this code from the swtor.com account page.

Log in to your account at http://www.swtor.com and go to the account management page (top right corner). Then click on "Security Key" in the menu on the left hand side. Click on "Add mobile security key" and it will display a 7 digit number that you need to put into the app on your phone.

From there on, just follow the steps that are described on the account page.

I hope I could help. Please let us know if you need further assistance

[null]

I did exactly as you said and there are only 2 choices.  "Setup a new Physical Security Key" and  "link a previously setup Security Key."  See screen shot below.  Any help with this would be appreciated.  

http://farm9.staticflickr.com/8506/8423457687_4dcdb2fec5_b.jpg

[EA_Dennis]

Hi again,

It seems like the account you are playing with is a Free-to-Play account. I'm sorry,  but as far as I'm aware, the mobile security key is only available for Preferred or Premium players and therefore the required serial number doesn't show up.

[null]

You are right, it is.  It would be benefitial to put that info on the website.  

[aluiries]

Well i'm a preffered player and i can't find the mobile security key set up

[ludwigvancover]

For anyone looking for the direct security key setup, here is the link: https://account.swtor.com/user/security-key

If you have to login to swtor.com first (which most of us have to), login and then copy/paste this url (as to not having to look through all the menu links) https://account.swtor.com/user/security-key

I hope this helps!

[occidius]

I am preferred as well and get no mobile security option.  Do I need an active subscription or something in order to add the key?