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[Avardis]

For almost a day now. I’ve tried to open my game. All it does is get hung up on the “loading cantina” screen. It’s updated on the latest version. iPhone 8+ updated to most recent iOS. Have uninstalled and reinstalled the game numerous times. Please fix. Thank you. 

[EA_Lanna · Accepted solution]

Hi @Avardis, can you confirm if you've completed the troubleshooting steps in this EA Help article for iOS devices? 

_____________________________________________________________________________________
For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. 
_____________________________________________________________________________________

[EA_Lanna · Accepted solution]

Hi @Avardis, can you confirm if you've completed the troubleshooting steps in this EA Help article for iOS devices? 

_____________________________________________________________________________________
For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. 
_____________________________________________________________________________________