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swgoh

by Avardis
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swgoh

★★★★ Newbie

For almost a day now. I’ve tried to open my game. All it does is get hung up on the “loading cantina” screen. It’s updated on the latest version. iPhone 8+ updated to most recent iOS. Have uninstalled and reinstalled the game numerous times. Please fix. Thank you. 

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Accepted Solution

Re: swgoh

Community Manager

Hi @Avardis, can you confirm if you've completed the troubleshooting steps in this EA Help article for iOS devices? 


_____________________________________________________________________________________
For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. Standard smile
_____________________________________________________________________________________

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Message 2 of 2 (93 Views)

All Replies

Re: swgoh

Community Manager

Hi @Avardis, can you confirm if you've completed the troubleshooting steps in this EA Help article for iOS devices? 


_____________________________________________________________________________________
For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. Standard smile
_____________________________________________________________________________________

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 2 of 2 (94 Views)

HOW TO CONTACT SUPPORT

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Find your Player ID

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Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

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