Yea I am having the same bug but when I get in there I can't even press the back button to get out I have to close the whole game.
I've merged all the threads and posts I could find about this issue into this one, so we can discuss it in one single thread.
Thanks for all the information you have shared with us (including those dxdiags!), I have forwarded it so this can be looked into.
We will let you know in this thread if we have any updates.
Thanks again for your reports!
@EA_Mai thank you for coming in and helping with this issue.
I have recommended specs and the sticker shop still doesn't load please can you fix this because I think the game is brilliant and its being very restricting because of this bug.