Just a quick reply from my phone to let you know I also use Sophos Home Premium.
I am not using Acromis so it's probably Sophos.
I'll see if I can set an exception in Sophos for the specific files mentioned in you install log en test is that works with the next update.
I think we have two option
1. try with the exploit Mitigation feature disabled
This is just to check for Sophos though because I kind of purchased Sophos for this feature
2. Exclude the install files from your logging from Sophos.
This would be my preffered workaround if it works
If you try option 1 first and 2 second I'll try option 2 first and 1 second
Waiting for the next update I guess...
October - last edited October
The latest update, with the Mandalorian goodies, arrived.
I disabled Exploit Mitigation which got me past the first update failure, somewhere around the 50% mark.
I disabled Sophos general protection and also Ransomware Protection to get the update to complete.
Don't know if just Exploit Mitigation and Ransomware Protection needed to be disabled.
As always, remember to turn protection back on after getting the update to work.
Just so you are aware..
if you use the performance monitor built into windows and goto the Disk tab you can see files that are open and by what process..
Sounds like this issue was related to your antivirus.. if you can, i would add an exclusion for the game directory as it sounds like your antivirus might not be releasing the files for some reason
Anyways if you look and see in the performance monitor you'll also be able to see which file it is stuck on and is probably getting stuck on frequently.. disabling the scan for that folder will probably give your PC a general performance boost just on that alone
October - last edited October
@ArzemnaThanks for that comment about performance monitor. I haven't seen anything useful so far, but I will remember to check when the next update comes out, if I haven't got a solution from Sophos in the mean time.
I did exclude the folders first thing. Check out page one of this thread
The annoying thing is that nothing is saying exactly what file has a problem, and although it's narrowed down to something to do with the internet security, that isn't reporting any issues either.
Another point is that when the update fails it says to try repairing, but there is no way to repair the game.
Latest observation is that there seem to be issues with the game update itself, and during the same update process possibly with updates to Easy Anti-Cheat.
It's a minefield out there.
The performance monitor will show you exactly what files are open.. once your internet security opens that file to read it , it is locking it and thats the issue you are experiencing..
the same may be happening with the update files.. when origin brings them down it may be saving them to a temp file location and your anti virus is picking them up immediately as they are being written..
if you watch that performance/resource monitor you can sort it by process as well.. so that makes it really isn't to see what files your antivirus are hitting and you should get a really good idea what its doing for any file.
You could even see the same files that Origin are trying to read/access/write and track down what is going on.
i haven't monitored the origin update process so i'm can't elaborate but its worth a short if you want to see if you can track it down any further.