sound issue

[700legnaelxa]

ive got a new Asus theta  7.1 headset, why  does my sound goes down while playing multiplayer on battleffield v, .is this  a sound issue or my  new headset  is defective?

[flyinghorse101]

@700legnaelxaNice headset!

At this moment no common sound issues known.
Would suggest to make sure you have latest drivers, in BFV you have also settings to manage sound - put this perhaps on headset.

And how stupid it sounds, I have done this with the artic steel series. Buttons are at the back so sometimes with my sweater I turned down the volume.

Also check the audio settings in origin, just to make sure at least all is properly set up.

Edit: Found simular post: https://answers.ea.com/t5/Technical-Issues/Sound-issue-after-update/m-p/8578282#M23614

[700legnalexa]

still no luck i have same sound issue problem after having adjust the volume at origin and a clean boot,

should i reinstall the game?

[flyinghorse101]

@700legnalexa You might want to try to repair the game first.
Select My Game Library in Origin.
Right-click on the game tile.
Select Repair Game.

It at least does not do any harm.

[700legnaelxa]

ive  already reinstalled the  game and repair the game , ive got same result the sound issues is still there,what is the problem,is it the battlefield v game  or the headset?but in other games ive have no issue on the headset,just this battlefield v.

[700legnaelxa]

my sound problem is likein this video

https://www.youtube.com/watch?v=0atc4lEW5oE

any quick solution to my problem?