“reset game to continue transaction”

[qk1vpau76w5c]

i paid actual money to get land plots and the festival pass and it just gave me a message saying “reset game to continue transaction” and idk what to do because i spent like $20 

[qk1vpau76w5c]

i have tried closing and reopening the app but it didn’t work 

[Ilois4]

@qk1vpau76w5cHi, did you get the Festival pass/items you bought?

If you didn’t get them, please contact EA mobile advisor with a proof of purchase by creating an in-game ticket. You can see instructions how to make the ticket here https://answers.ea.com/t5/General-Discussion-Feedback/Guide-How-to-send-a-Help-Ticket-from-your-in-g...

edit: fixed the link