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“reset game to continue transaction”

by qk1vpau76w5c
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Original Post

“reset game to continue transaction”

★★★ Newbie

i paid actual money to get land plots and the festival pass and it just gave me a message saying “reset game to continue transaction” and idk what to do because i spent like $20 

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Re: “reset game to continue transaction”

★★★ Newbie

i have tried closing and reopening the app but it didn’t work 

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Re: “reset game to continue transaction”

[ Edited ]
Champion

@qk1vpau76w5cHi, did you get the Festival pass/items you bought?

If you didn’t get them, please contact EA mobile advisor with a proof of purchase by creating an in-game ticket. You can see instructions how to make the ticket here https://answers.ea.com/t5/General-Discussion-Feedback/Guide-How-to-send-a-Help-Ticket-from-your-in-g...

 

edit: fixed the link

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