"apex_crash.txt" after update (7/17/19)

by PapitoChino
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Original Post

"apex_crash.txt" after update (7/17/19)

★★★ Newbie

After i updated apex with the latest patch, i can not go more than 2-3 games without this error. After that, it happens every game. please help.

 

crash:
{
R5Apex: 0000000000407BFF
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000001
}
cpu: "Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000EBF30
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 0000000000407BFF
R5Apex: 00000000003CD683
R5Apex: 000000000044F774
R5Apex: 000000000044FAA0
R5Apex: 0000000000454A00
R5Apex: 00000000003DA7DF
R5Apex: 000000000045D93D
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 63606 // 0x0000F876
rbx = 0x0000022656CE6DF8
rcx = 0
rdx = 0x00000224D81181B0
rsp = 0x000000DBF81B3570
rbp = 0x000000DBF81B3670
rsi = 0x000000DBF81B89DC
rdi = 1
r8 = 0x0000022526253B6C
r9 = 5
r10 = 0x000000DBF81B0540
r11 = 0x000000DBF81B03A0
r12 = 95
r13 = 0x00007FF77E2B0000
r14 = 0x00000224D816D2E0
r15 = 0x00000224E1CF91AC
rip = 0x00007FF77E6B7BFF
xmm0 = [ [0.32820985, 0.94460481, 0, -24955.906], [0x3EA80B1F, 0x3F71D19F, 0x00000000, 0xC6C2F7D0] ]
xmm1 = [ [0.32820985, 0.94460481, 0, -5749.2246], [0x3EA80B1F, 0x3F71D19F, 0x00000000, 0xC5B3A9CC] ]
xmm2 = [ [0.84696084, 0.96376944, 0.96376944, 0.96376944], [0x3F58D26D, 0x3F76B998, 0x3F76B998, 0x3F76B998] ]
xmm3 = [ [-0.94460481, 0.32820985, -0, 20744.828], [0xBF71D19F, 0x3EA80B1F, 0x80000000, 0x46A211A8] ]
xmm4 = [ [-0, 0, 1, -740.54199], [0x80000000, 0x00000000, 0x3F800000, 0xC43922B0] ]
xmm5 = [ [1.035601, 0.96376944, 0.96376944, 0.96376944], [0x3F848E93, 0x3F76B998, 0x3F76B998, 0x3F76B998] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [0.077399381, 0, 0, 0], [0x3D9E8391, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [0.055, 0, 0, 0], [0x3D6147AE, 0x00000000, 0x00000000, 0x00000000] ]
xmm9 = [ [0.94786733, 0, 0, 0], [0x3F72A76F, 0x00000000, 0x00000000, 0x00000000] ]
xmm10 = [ [0.2, 0, 0, 0], [0x3E4CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm11 = [ [0.040449999, 0, 0, 0], [0x3D25AEE6, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1562876448

Message 1 of 4 (222 Views)

Re: "apex_crash.txt" after update (7/17/19)

Community Manager

Sorry to hear that you are having issues @PapitoChino.


Can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

The more info we have the better we can help.

 

Darko

Darko.png
Message 2 of 4 (205 Views)

Apex Crash: R5Apex: 0000000001185BC7

★★★ Newbie

Hi All,

 

So I booted up Apex today to play after work and experienced several issues. First i was unable to login to origin online, it kept me in offline mode. After a little google fu I was able to get onto origin online.  Strangely enough all I had to do was change the time on my PC (recommended fix via the internet) and it went right online.  

 

Then I booted up Apex. After trying several times I've discovred that it doesnt crash with any regularity. Soemtimes I dont even make it to the start screen, sometimes it crashes when im in matchmaking. It also crashes everywhere in between. Please help me figure out wtf is wrong with my Apex!!! Below is the text from Apex_crash.txt


Your help would be very much appreciated!!!! TIA

 

crash:
{
R5Apex: 0000000001185BC7
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"
ram: 8 // GB
callstack:
{
KERNELBASE: 00000000000EBF30
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 0000000001185BC7
R5Apex: 00000000001E4566
R5Apex: 00000000004365AA
R5Apex: 0000000000456666
R5Apex: 0000000000456A57
R5Apex: 0000000000456C09
R5Apex: 0000000000452C77
R5Apex: 00000000001E4DEF
R5Apex: 000000000043638A
R5Apex: 000000000043646E
R5Apex: 00000000004365C7
R5Apex: 0000000000456666
R5Apex: 0000000000456A57
R5Apex: 00000000004552E7
R5Apex: 0000000000457012
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 0
rbx = 0x00000207702D2028
rcx = 491520 // 0x00078000
rdx = 0x00000207C98DCF70
rsp = 0x000000E73E96F078
rbp = 491520 // 0x00078000
rsi = 0x00000207C98DCF70
rdi = 0
r8 = 0x00000207C98DCF70
r9 = 106
r10 = 0x00000207C98DCF70
r11 = 0x00000207B8FAA340
r12 = 0x00000207B8E58259
r13 = 0x0026B633
r14 = 0
r15 = 0x001FF120
rip = 0x00007FF7008E5BC7
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1562876448

Message 3 of 4 (204 Views)

Re: Apex Crash: R5Apex: 0000000001185BC7

Community Manager

Hey @DFAorBelow can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

The more info we have the better we can help.

 

Darko

Darko.png
Message 4 of 4 (170 Views)