"We're sorry, an error has occured, this game has not been unlocked." [ Edited ]

[WhatD4DogDoing]

Been getting this since last week, it probably started even way back but I haven't been on Origin in a while.

I get this window popping up every time I try to launch my Origin Access Battlefield 1 and it probably happens on other Access products as well. My time expires in October and it's only about  5 months away.

I read that you have to contact the customer support but so far I've read that the support people give the same generic replies by saying that you have to reinstall origin or delete some file. I'm not too bothered to wait 5 hours on the line for an answer which doesn't help me one bit.

 Edit: I tried Battlefield: Hardline, which also is available to me via Origin Access and got the same message, meaning every Access game gives me this error. This is unacceptable.

[EA_Ataashi]

Hey @WhatD4DogDoing

I'm sorry to hear about your issue with the games from Origin Access vault  Our specialists have been notified of this problem, but unfortunately I have no ETA for a fix to share yet.

However, I still strongly encourage you to contact our live support agents. They might be able to sort out your issue, before we deploy a patch.

/Ataashi