Re: "There is a problem with your game's setup. Please reinstall your game&

by EA_Barry
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Original Post

"There is a problem with your game's setup. Please reinstall your game" Problem

★★★★★ Newbie

Launching Apex leads to "There is a problem with your game's setup. Please reinstall your game." This pops up after the anti-cheat is done loading. 

 

 

crash:
{
!!!unknown-module!!!: 0000000000000000
EXCEPTION_ACCESS_VIOLATION(execute): 0000000000000000
}
cpu: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
ram: 24 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
}
registers:
{
rax = 0x03B6BC68
rbx = 0x000002C572B21A50
rcx = 0x000002C5725DBEE0
rdx = 0x000000EA7F1FCED0
rsp = 0x000000EA7F1FCE38
rbp = 0x000000EA7F1FCF40
rsi = 0x000000EA7F202090
rdi = 0x00007FF761BEC618
r8 = 0x000000EA7F1FCE90
r9 = 0x00007FF761BEC618
r10 = 0x00007FF73AA00000
r11 = 0x000000EA7F1FCE90
r12 = 0
r13 = 0x000000EA7F1FD1E0
r14 = 0x00007FF761AECDF0
r15 = 0
rip = 0
xmm0 = [ [-0, 1, -0, 1], [0x80000000, 0x3F800000, 0x80000000, 0x3F800000] ]
xmm1 = [ [10.3125, -0, 1, -0], [0x41250000, 0x80000000, 0x3F800000, 0x80000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [-0, -0, 0.024242423, 0.024242423], [0x80000000, 0x80000000, 0x3CC6980C, 0x3CC6980C] ]
xmm4 = [ [1, 1, 1, 1], [0x3F800000, 0x3F800000, 0x3F800000, 0x3F800000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [-0, -0, 0.024242423, 0.024242423], [0x80000000, 0x80000000, 0x3CC6980C, 0x3CC6980C] ]
xmm8 = [ [0, 1, 1, 0], [0x00000000, 0x3F800000, 0x3F800000, 0x00000000] ]
xmm9 = [ [-0, 0, 1, 1], [0x80000000, 0x00000000, 0x3F800000, 0x3F800000] ]
xmm10 = [ [10.3125, -0, 1, -0], [0x41250000, 0x80000000, 0x3F800000, 0x80000000] ]
xmm11 = [ [-0, 1.09375, -0, 1], [0x80000000, 0x3F8C0000, 0x80000000, 0x3F800000] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0.23726115, 0, 0, 0], [0x3E72F496, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [0.52547771, -0, 1, -0], [0x3F0685B5, 0x80000000, 0x3F800000, 0x80000000] ]
xmm15 = [ [-0, 1, -0, 1], [0x80000000, 0x3F800000, 0x80000000, 0x3F800000] ]

Message 1 of 3 (300 Views)

Re: "There is a problem with your game's setup. Please reinstall your game&

Community Manager

@Arveaus 

 

  1. Right click  the game in Origin and then Repair
  2. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
  3. If the issue persists after the above steps, try a full game reinstall

Let us know how this goes, thanks.

barry.png
Message 2 of 3 (241 Views)

Re: "There is a problem with your game's setup. Please reinstall your game&

★★★★★ Newbie
@EA_Barry Sadly no luck. Repaired it. Clean boot. Full game reinstall.
Message 3 of 3 (219 Views)