"Please reset your password"

[SayneLight]

I've played apex on ps4 for a long time. Some time last year my account stopped letting me log in saying "Please reset your password" i tried to reset my password but it didn't help. I heard that some people got this fixed a little while ago and i was wondering if that was true? or am i still SOL.

The odd thing is i can still sign into the website with my psn account, but my profile says the only connection it has is with steam.

[EA_Barry · Accepted solution]

@SayneLight 

As you have already reset your password, please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@SayneLight 

As you have already reset your password, please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.