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Re: "EA Account Servers unavailable" message every time I try to sign

by Ssstfn
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"EA Account Servers unavailable" message every time I try to sign into Web App

★★★★ Novice

Stopped being able to sign in sine earlier today. 

 

PS4 works fine, Companion app as well - but I keep getting this error when trying to login via browser. 

 

Have tried clearing the cache and everything, no success...

 

Has anyone faced the same issue? 

Any fix? I'm a bit at a loss

Message 1 of 5 (231 Views)

Accepted Solution

Re: "EA Account Servers unavailable" message every time I try to sign

Community Manager

It sounds like you may be having issues with your connection @Ssstfn. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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Message 2 of 5 (197 Views)

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Re: "EA Account Servers unavailable" message every time I try to sign

Community Manager

It sounds like you may be having issues with your connection @Ssstfn. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Message 2 of 5 (198 Views)

Re: "EA Account Servers unavailable" message every time I try to sign

★★★★ Novice
Hi and thanks - it now works.

I did ping you about ANOTHER issue around the transfer list, a bug ongoing since a couple years... Any chance on an update about that one?
Message 3 of 5 (189 Views)

Re: "EA Account Servers unavailable" message every time I try to sign

Community Manager

Great to hear that it is working @Ssstfn.

 

What is the other issue you are having, the more info we have the better we can help.

Darko

Message 4 of 5 (176 Views)
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Re: "EA Account Servers unavailable" message every time I try to sign

★★★★ Novice

 Thanks for the reply!! 

 

Well, I wrote a lengthy post about a month ago and a few follow-ups, right here:

https://answers.ea.com/t5/Technical-Issues/Same-bug-since-Fifa14-items-stuck-in-transfer-list-PLEASE...

 

It IS an ongoing bug for 5 years. Half a decade. And no one is ever adressing it.

Message 5 of 5 (150 Views)

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