Product: FIFA 19
What is your gamertag/PSN ID? PersonCalledMe
Which mode has this happened in? Catalogue
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go on the main menu
What happens when the bug occurs? A screen that says "Claim your pack" continuously keeps popping up when I navigate the main menu
What should be happening instead? I should be able to navigate the menu without intruding ads for a game mode I have no interest in.
I've already claimed my packs in FUT. I've deleted all cache folders for both Origin and Fifa, I've repaired the game, I've restarted my computer, I've deleted my FUT club. Nothing works.
Hey @PersonCalledMe if you continue to see the message after having opened the pack then can you try clearing the Origin Cache.
You can clear the Origin Cache by following the steps below: