questioned

[fz502fz]

• Greetings to you friends!

The appearance of a lock mark on the game Battlefield 5, I couldn't play? Why does this mean that I have to buy the game again or what?

[CarbonCarl]

@fz502fz Did you buy the game originally or did you play it via Origin Access? If you had Origin Access and it has expired then the game will not be playable.

If you purchased the game outright then it might be best to contact support so they can see whats happening:
https://help.ea.com/en/contact-us/?product=battlefield-v&platform=pc

[fz502fz]

Hello, good man. Thank you for your response. I bought the game before it went on the market (pre-order) and played it a lot and bought coins inside the game. Then I was surprised by the lock sign and I am required to buy it again. I will email the company, but they usually don't reply

[CarbonCarl]

@fz502fz Yeh drop them an email or use live chat and they can look into your account and see why the game is locked, you should definitely be able to play it.

[EA_Atic]

@fz502fz what error message are you getting on what platform?

/Atic

[fz502fz]

@EA_Atic @EA_Atic We no longer monitor This e-mail address and we want to make sureyou get the help you need ____ why did they say this ? And my email this work

[EA_Atic]

Hey, @fz502fz for account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic

[fz502fz]

Hey, welcome to our manager. Please excuse me for my late response and thank you for your interaction with me. I sent them 4 detailed messages. Wait for their response! Then they were surprised with the same unified and repeated response (Are you still suffering from the same problem, we want to help you) until I personally hit a lock of anger 😁🔒

[fz502fz]

The problem is repeated with me now? Do you know that I bought the game 3 times !! Why did I lose my first account?