Help us improve Answers HQ! Take Survey No, Thanks

quest tab will not open

by THESPLINTSCH
Reply

Original Post

Accepted Solution

quest tab will not open

★★★★ Newbie

Today my quest tab has stopped opening. I have done two things out of the ordinary, which may have caused it. Firstly I made my first purchase using real money. Secondly I tried to open the tab in an area with insufficient connection. I have tried resetting the game multiple times, as well as my device, also tried to open the other quest tabs with no effects. I don't know if it is my fault or the games, but I need help.

Message 1 of 7 (335 Views)

Accepted Solution

Re: quest tab will not open

EA Star Wars: Galaxy of Heroes Team

Hey, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

 

Temporary workaround:

  1. Reinstalling the game will force it to load into daily activities first instead of the last viewed quest
  2. After that, you should not tap on the mods quests. Instead, go to Characters
  3. Tap on Darth Vader
  4. Go to find more shards
  5. Go to Available as Achievement Rewards
  6. Finally, this will allow the player back into the quests area in Achievements.

View in thread

Message 4 of 7 (280 Views)

All Replies

Re: quest tab will not open

★★★★ Newbie

My player ID is G1CGGcC8Rq2Cf0_ddfX4A

Message 2 of 7 (318 Views)

Re: quest tab will not open

★★★ Newbie

I've also been having this same issue since the latest update

Message 3 of 7 (297 Views)

Re: quest tab will not open

EA Star Wars: Galaxy of Heroes Team

Hey, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

 

Temporary workaround:

  1. Reinstalling the game will force it to load into daily activities first instead of the last viewed quest
  2. After that, you should not tap on the mods quests. Instead, go to Characters
  3. Tap on Darth Vader
  4. Go to find more shards
  5. Go to Available as Achievement Rewards
  6. Finally, this will allow the player back into the quests area in Achievements.
Message 4 of 7 (281 Views)

Re: quest tab will not open

★★★★ Novice

It seems that the issue could be with the third from top quest icon. Please have your devs check this after your workaround is followed. 

Message 5 of 7 (256 Views)

Re: quest tab will not open

★★★ Newbie

I am able to redeem daily challenges and bonus energy through the Vader workaround, but I am still unable to load into the other Quests (protocol droid, kel dor, etc.)

Message 6 of 7 (234 Views)

Re: quest tab will not open

★★★★ Newbie

Yes, I have the same. The problem is the third quest icon under icon for Daily Activities.

Message 7 of 7 (212 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help