Help us improve Answers HQ! Take Survey No, Thanks

quest tab will not open

by THESPLINTSCH
Reply

Original Post

Highlighted
Accepted Solution

quest tab will not open

★★★★ Newbie

Today my quest tab has stopped opening. I have done two things out of the ordinary, which may have caused it. Firstly I made my first purchase using real money. Secondly I tried to open the tab in an area with insufficient connection. I have tried resetting the game multiple times, as well as my device, also tried to open the other quest tabs with no effects. I don't know if it is my fault or the games, but I need help.

Message 1 of 7 (227 Views)

Accepted Solution

Re: quest tab will not open

EA Star Wars: Galaxy of Heroes Team

Hey, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

 

Temporary workaround:

  1. Reinstalling the game will force it to load into daily activities first instead of the last viewed quest
  2. After that, you should not tap on the mods quests. Instead, go to Characters
  3. Tap on Darth Vader
  4. Go to find more shards
  5. Go to Available as Achievement Rewards
  6. Finally, this will allow the player back into the quests area in Achievements.

View in thread

Message 4 of 7 (173 Views)

All Replies

Re: quest tab will not open

★★★★ Newbie

My player ID is G1CGGcC8Rq2Cf0_ddfX4A

Message 2 of 7 (211 Views)

Re: quest tab will not open

★★★ Newbie

I've also been having this same issue since the latest update

Message 3 of 7 (190 Views)

Re: quest tab will not open

EA Star Wars: Galaxy of Heroes Team

Hey, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

 

Temporary workaround:

  1. Reinstalling the game will force it to load into daily activities first instead of the last viewed quest
  2. After that, you should not tap on the mods quests. Instead, go to Characters
  3. Tap on Darth Vader
  4. Go to find more shards
  5. Go to Available as Achievement Rewards
  6. Finally, this will allow the player back into the quests area in Achievements.
Message 4 of 7 (174 Views)

Re: quest tab will not open

★★★★★ Newbie

It seems that the issue could be with the third from top quest icon. Please have your devs check this after your workaround is followed. 

Message 5 of 7 (149 Views)

Re: quest tab will not open

★★★ Newbie

I am able to redeem daily challenges and bonus energy through the Vader workaround, but I am still unable to load into the other Quests (protocol droid, kel dor, etc.)

Message 6 of 7 (127 Views)

Re: quest tab will not open

★★★★ Newbie

Yes, I have the same. The problem is the third quest icon under icon for Daily Activities.

Message 7 of 7 (105 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help