pvz gw2 coin problem

by chrishaley03
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pvz gw2 coin problem

★★★ Newbie

i bought some gw2 money 2 days ago and they didnt show up on the day i bought them and they still havent showed up

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Accepted Solution

Re: pvz gw2 coin problem

Community Manager (retired)

Hey @chrishaley03

 

If you contact one of our game advisers they should be able to look into this for you.

 

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

 

It will also speed things up for you if you have a photo/screenshot of your proof of purchase.

 

Cheers,

 

- Andy -

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Message 2 of 2 (152 Views)

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Re: pvz gw2 coin problem

Community Manager (retired)

Hey @chrishaley03

 

If you contact one of our game advisers they should be able to look into this for you.

 

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

 

It will also speed things up for you if you have a photo/screenshot of your proof of purchase.

 

Cheers,

 

- Andy -

Message 2 of 2 (153 Views)