psn account has been linked to another ea account which I do not know

[sm_windsmoon]

Hi, I want to play apex on my ps5, so I logged into my ea account and tried to link the ea account to my psn. My psn email address is [edit: email address removed]. My psn ID is shaowinds.

But when I do this, I was prompted that the PSN had been linked to another ea account, the email is [edit: email address removed].

I don't know this mailbox, I have never played any ea games on ps before, I suspect that my psn account was leaked, then it was linked to an ea account which belong to another poeple.

I have no idea what this 7a.... email address is, so I can't log in. Now I can't link my real ea account to my psn.

I hope you can help me solve this problem, thank you!

I has tried on  the EA Help website, but the system has some bug, my case can not been create.

The website tell me the case has been submitted, but the [My Cases Page] is empty.

Please help me, I really want to play ea games on my ps5. 

[EA_Pulsar · Accepted solution]

Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

• On the EA Help homepage
• Select the EA App 
• Select one of the account issues like I cannot log in 
• You may get a pop-up that says login and get faster help 
• Select Continue without logging in 
• This should give you the chat/email option 

[EA_Pulsar · Accepted solution]

Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

• On the EA Help homepage
• Select the EA App 
• Select one of the account issues like I cannot log in 
• You may get a pop-up that says login and get faster help 
• Select Continue without logging in 
• This should give you the chat/email option 

[sm_windsmoon]

@EA_Pulsar OK, I will do this，thank you

[iMBANNED486]

@sm_windsmoon can you check your email again for the message

[sm_windsmoon]

@iMBANNED486 my case has been created successfully ! My email has received the case email, what should I do now?

[ACB2013]

Hello I have the sae problem with my PSN and EA link. An email that I do not know (even from another country) is linked to my PSN. Please help us to solve this problem as my son can not play online for more than a year

[EA_Pulsar]

@ACB2013 Please follow the steps outlined above and reach out to our support team to review your account situation and explore available options.