psn account has been linked to another ea account which I do not know

by sm_windsmoon
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psn account has been linked to another ea account which I do not know

★★ Novice

Hi, I want to play apex on my ps5, so I logged into my ea account and tried to link the ea account to my psn. My psn email address is [edit: email address removed]. My psn ID is shaowinds.

 

But when I do this, I was prompted that the PSN had been linked to another ea account, the email is [edit: email address removed].

 

I don't know this mailbox, I have never played any ea games on ps before, I suspect that my psn account was leaked, then it was linked to an ea account which belong to another poeple.

 

I have no idea what this 7a.... email address is, so I can't log in. Now I can't link my real ea account to my psn.

 

I hope you can help me solve this problem, thank you!

 

I has tried on  the EA Help website, but the system has some bug, my case can not been create.

 

The website tell me the case has been submitted, but the [My Cases Page] is empty.

 

Please help me, I really want to play ea games on my ps5. 

 

Message 1 of 7 (913 Views)

Accepted Solution

Re: psn account has been linked to another ea account which I do not know

Community Manager

Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

 

  • On the EA Help homepage
  • Select the EA App 
  • Select one of the account issues like I cannot log in 
  • You may get a pop-up that says login and get faster help 
  • Select Continue without logging in 
  • This should give you the chat/email option 

 

 

EA_PulsarAHQ

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Message 2 of 7 (853 Views)

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Re: psn account has been linked to another ea account which I do not know

Community Manager

Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

 

  • On the EA Help homepage
  • Select the EA App 
  • Select one of the account issues like I cannot log in 
  • You may get a pop-up that says login and get faster help 
  • Select Continue without logging in 
  • This should give you the chat/email option 

 

 

EA_PulsarAHQ

Message 2 of 7 (854 Views)

Re: psn account has been linked to another ea account which I do not know

★★ Novice
@EA_Pulsar OK, I will do this,thank you
Message 3 of 7 (765 Views)

Re: psn account has been linked to another ea account which I do not know

★★★ Newbie
@sm_windsmoon can you check your email again for the message
Message 4 of 7 (760 Views)

Re: psn account has been linked to another ea account which I do not know

★★ Novice
@iMBANNED486 my case has been created successfully ! My email has received the case email, what should I do now?
Message 5 of 7 (753 Views)

Re: psn account has been linked to another ea account which I do not know

★★★ Newbie

Hello I have the sae problem with my PSN and EA link. An email that I do not know (even from another country) is linked to my PSN. Please help us to solve this problem as my son can not play online for more than a year

Message 6 of 7 (276 Views)

Re: psn account has been linked to another ea account which I do not know

Community Manager

@ACB2013 Please follow the steps outlined above and reach out to our support team to review your account situation and explore available options.

EA_PulsarAHQ

Message 7 of 7 (273 Views)