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ps4 “you enter a blocked screen” Can’t connect to servers

by andretol95
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ps4 “you enter a blocked screen” Can’t connect to servers

[ Edited ]
★★★ Novice

Can’t connect to servers on PS4, a notification shows every time and it says “game play recording paused because you enter a block screen” it never happened before until I started using the companion app HELP

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Re: ps4 “you enter a blocked screen” Can’t connect to servers

Community Manager
Hi @andretol95,

Sorry for the delay, is this still happening?

-EA Cade

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Re: ps4 “you enter a blocked screen” Can’t connect to servers

Community Manager
Hi @andretol95,

Sorry for the delay, is this still happening?

-EA Cade

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Message 2 of 10 (610 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

★★ Newbie

I am having this issue with Madden 20 and NHL.  Any fix?

Message 3 of 10 (458 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

★★ Novice

Same with Star Wars Battlefront (2015).

Message 4 of 10 (415 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

Community Manager
Hi @Crudbutt_The_T,

Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect? It sounds like something is blocking you from accepting the EULA/ToS on your normal connection and this has resolved that in the past.

Once you connect via a hot spot you should be able to get back in via your usual connection method.
-EA Cade

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Re: ps4 “you enter a blocked screen” Can’t connect to servers

★★ Novice
@EA_Cade Ok, I just tried that with my cell phone tethering. It did not work, and I got the same error.
Message 6 of 10 (367 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

Community Manager
Hi @Crudbutt_The_T,

Can I get your PSN ID/Gamertag?
-EA Cade

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Message 7 of 10 (335 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

★★ Newbie

Hi Cade, 

 

same issue here & it asks for verification to EA account but gives me  random email address that i cannot de-select

Can you help?

 

Message 8 of 10 (314 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

Community Manager
Hi @colinbowern,

Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. 
-EA Cade

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Message 9 of 10 (299 Views)
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Re: ps4 “you enter a blocked screen” Can’t connect to servers

★★ Newbie

Im having the same problem,  cant access anything i have been in ea account re did my login an password nothing works. Cant navigate to anyone on ea for help this has been a on going issue for months.  I expect some help or i will not be buying ea games anymore this is ridiculous 

Message 10 of 10 (197 Views)
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