progress lost on the sims mobile

[ellenuggla]

I used to play the sims mobile a while ago, and i used to be in level 30+. A couple of days ago i felt like starting playing the game again. I installed it and it automatically connected to my game center account, but all of my old progress was lost and it automatically started over at level 0. How can i get my account back?

You can see and old screenshot of my game.

[SalixCat]

@ellenuggla 

You should contact EA in order to get assistance.

First you will need your player ID. That's the number on the top right corner of your screen when you open the app.

To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
This will open your browser. Scroll down and tap on the button Contact Us.

Now, tap on Technical support and Game progress issues.

Type your Player ID. 

Tap on the button Select contact option.

Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game. 

An EA Advisor will email you within 24 hours.

If you can't access the app for some reason,

you can contact EA through this link: https://help.ea.com/en/contact-us/

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/