problem with AMD wattman

[MZKyon]

hi everyone 

i have some problem with this game. when i launch it and go to the lobby the game crash immediately and AMD software say “Default Radeon WattMan settings have been restored due to unexpected system failure.” i want to know if someone has the solution to fix this problem.

 my component are : CPU: i5-8400 2.80ghz, 16Go of ram; GPU: AMD radeon hd 7800 series and windows 10

thanks by advance

[EA_Blueberry]

Did you recently make power setting changes to your hardware or Windows settings?

Can you attach a DxDiag for us? 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[HoctoPrism]

Hi, he's not the only one to get this issue : i5 4670k, 8go ram, 7970GHz, win10 updated, drivers up to date and cleaned via DDU

What I did :

Windows :

- Disable "Game mode" and "DVR"

- On Apex exe disabled "Fullscreen optimization" run as admin

Radeon settings :

- Don't have access of wattman, I have the overdrive instead and it's set up to default

- Create a profile for Apex in purpose to disable "Freesync" "Enhanced sync" "Chill"

- Disable Radeon Overlay

Origin :

-Disable Overlay

Apex :
- everything on low (even if the game wants me to put better settings)

The game is running really well, it just randomly freeze (image frozen and no sound) I have to go back to desk

[MZKyon]

thanks for your answer blueberry

effectively I recently change my CPU, motherboard and my ram. Do you think the problem comes from those changes?

[EA_Blueberry]

This looks like this error is stemming from AMD Wattman and Windows. I searched the error online and found this discussion in the AMD Community: https://community.amd.com/thread/204322

It looks like you can fix this by making sure you have all the latest updates for your Windows. Try searching Windows Updates in your desktop search bar. Make sure all devices are updated, including your GPU. 

Updating devices and drivers

https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

AMD Wattman

https://www.amd.com/en/technologies/radeon-software-wattman

AMD Support

https://www.amd.com/en/support

[HoctoPrism]

That's actually up to date, I installed optional driver of AMD (19.2.3) which is supporting Apex (so I'm not on 19.3.1, the last one, but from the change log, no change except for the radeon VII, and there's a bug in r6s).

No big change, I had a one crash on 3h, at the beginning. It seems to be better but after that I didn't play apex so I can't tell, sometimes it's crashing a lot and sometimes it doesn't. Impossible to tell if that's fixed, but that's not fixed 100% sure. Apparently from forums, there's a lot of bugs with wattman, which is an option you can not disable and also they didn't renamed wattman, because this option doesn't exist anymore on 7xxx

[MZKyon]

hey everyone

thanks for your answer but after trying many things my problem still the same. Do you think my it can come from the hardware like my GPU or my power supply? do you if I change for example the GPU for an Nvidia one my problem will be solved? 

[MZKyon]

if anyone has an idea ahah

[Lolyyk]

Hi, I have the same problem, how did u solved it? I tried a lot of "fixes" but none of them worked.