please help me i wanna purchase battlefield 1 but .....origin can,t process

[Ali047A]

Your action cannot be processed
There was an issue accessing your account information. Sign in and place your order again.   .........

this msg mention every time but payment cannot proceed

[EA_David · Accepted solution]

@Ali047A Hi, are you using the webpage or the Origin client? Please try both, and see if you get the error message?

If it persists, it sounds like there's something awry with your account. First, I'd try grabbing a free game (Mass Effect 2 at the time of posting) from the store, and see if that goes through. 

If this doesn't work, or doesn't change the status when you try for an actual purchase, then it sounds like you'll want to talk to support directly. 

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

[EA_David · Accepted solution]

@Ali047A Hi, are you using the webpage or the Origin client? Please try both, and see if you get the error message?

If it persists, it sounds like there's something awry with your account. First, I'd try grabbing a free game (Mass Effect 2 at the time of posting) from the store, and see if that goes through. 

If this doesn't work, or doesn't change the status when you try for an actual purchase, then it sounds like you'll want to talk to support directly. 

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

[-brokeN-mAus]

NOTHING WORK !!!!!!!!!!!!! ANY OPTION DONT WORK !!!!!

[Odinker]

what did you do?

[EA_Atic]

I'm closing this thread to stop it from being necroed.

If you have any issues with Battlefield 1 please make a new topic about the issues you are having and what kind of steps you have tried to solve them.

/Atic