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Re: performance issues after the new update for apex legends

by Viper8014
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performance issues after the new update for apex legends

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★★★★★ Novice

Apex lagging so much after the new update and sometimes not responding at all and have to restart it to make it may or may not work (and it always do the same) !!

Message 1 of 47 (775 Views)
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Re: performance issues after the new update for apex legends

★★★ Novice

Same here, on xbox the servers say 20-50ms but when i get in game its laggy and i get disconnected from match 70% of the time

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Re: performance issues after the new update for apex legends

★★★★★ Novice
yea...mine for me sometimes it lags like network lag and sometimes like fps drop and now it started to freeze and i have to restart it then it may or may not work
Message 3 of 47 (718 Views)
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Re: performance issues after the new update for apex legends

Community Manager

Hey @Viper8014 and @JSw33ney it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Message 4 of 47 (674 Views)
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Re: performance issues after the new update for apex legends

★★★★ Novice

this is your response to everyone darko maybe just maybe the tons of players getting this problem has decent internet and its your update thats the problem?

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Re: performance issues after the new update for apex legends

★★★★★ Novice

with all respect but no no no no no no no.....a connection issue making the game freeze and not respond ????? ...like how ????

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Re: performance issues after the new update for apex legends

Community Manager

Hey @uJamBo when issues such as this appear we need to try an narrow down the cause.  I tested the game just there and was able to play without issues. As such, if you are having issues with the connection then please try the steps I shared above and if they make no difference please share your UO Trace with us.


Darko

Message 7 of 47 (656 Views)
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Re: performance issues after the new update for apex legends

★★★★★ Novice

Do you play in asian servers? If so, this is a server issue. Me and all my friends are experiencing high packet loss since the update.

Message 8 of 47 (598 Views)
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Re: performance issues after the new update for apex legends

★★ Novice

EA the least useful here. maybe its the weather?

Message 9 of 47 (595 Views)
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Re: performance issues after the new update for apex legends

★★★★★ Novice

uotrace.png

@EA_Darko I'm also experiencing the same issue. Attached my UO trace.

Message 10 of 47 (576 Views)
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