Help us improve Answers HQ! Take Survey No, Thanks

Re: payment

by DarthSanction
Reply

Original Post

payment

★★★★ Novice

Hi

I just got charged 10.99e for Star Wars™: Galaxy of Heroes, Box of Crystals, but I didn't make that purchase, I don't think I even logged in that day, is there a purchase history somewhere? I don't see the gems in game either.

 

 

"

APPLE ID
********************

BILLED TO
********

*****

******

*******

INVOICE DATE
29 Dec 2018
SEQUENCE NO.
1-2250981646
ORDER ID
MT09N1V4HW
DOCUMENT NO.
151243817747

Thanks!

Message 1 of 2 (187 Views)
Highlighted

Re: payment

★★★★ Novice
There should be a purchase receipt from apple sent to your iTunes email that you made your iTunes account with. I think for this type of thing, it is best to contact iTunes and ask for a refund as well as contacting EA support. Sometimes EA support cannot help with refunds where iTunes can. Hope this helps Standard smile
Message 2 of 2 (164 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help