Help us improve Answers HQ! Take Survey No, Thanks

payed, but got no fifa points

by josephzhengv

Original Post

payed, but got no fifa points

★★★ Newbie

order number: 158926618170


online id : josephzhengv


platform: PS4


Date Purchased: 2019/09/22 @ 09:00 AM


I payed for 12000 fifa points, before i initial the game on PS4, (pre-ordered)


Payment happened of course, but till now i haven't receive any fifa point from this order.


Wonder is there any solution?



Message 1 of 2 (98 Views)

Re: payed, but got no fifa points

Community Manager (retired)

Hey @josephzhengv 


I'm sorry for the late reply here Frown


If you did not get your FIFA points by now, I would recommend to completely log out from your FUT account and then log in again. If points are still missing, please prepare proof of purchase and contact our live support at EA Help.



Message 2 of 2 (61 Views)
Twitter Stream