online draft mode problem

[malamadre1989]

Product: FIFA 19
Platform:PC
What is your gamertag/PSN ID? malamadre1989
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Online Draft Mode
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/25/2019
What time did you see the bug? (HH:MM AM/PM) 15.00 pm
What is your time zone? ACT - GMT + 9:30
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? not sure how
What happens when the bug occurs? player card not displayed correctly, draft mode cannot be entered
What should be happening instead? should be able to play the draft with my current team

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that's the problem