my fifa 20 demo doesn't lunch when i click on " play " nothing hap

[dynamo-fanKyiv]

Sorry, but my steps are only for WIndows 8.1

[storstaz]

Hey,

I've got the black window problem too on FIFA20 Ultimate. I hit "play" and nothing happens after the black window appears. I tried to do all the methods I could find online and nothing worked. Here is my DxDiag file. Please help me I beg you