mass effect: andromeda won't launch

[DJTaranis]

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@Delgorath wrote:

3 things I see straight off.  Windows update failures.  Corsair Link and CAM, both of which can cause issues. 

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I have tried with Corsair Link and CAM uninstalled but it still won't launch. Windows all up to date.

[Delgorath]

Try running this http://answers.ea.com/t5/Technical-Issues/Diagnostic-Tool/m-p/6077019#U6077019

Might be worth looking at your event log errors see if anything jumps out. 

[DJTaranis]

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@Delgorath wrote:

Try running this http://answers.ea.com/t5/Technical-Issues/Diagnostic-Tool/m-p/6077019#U6077019

Might be worth looking at your event log errors see if anything jumps out. 

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A few event errors with MS Edge is all it's showing, I'm at a loss. Thank you for all your help.

[Skauron]

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@DJTaranis wrote:

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@Delgorath wrote:

Try running this http://answers.ea.com/t5/Technical-Issues/Diagnostic-Tool/m-p/6077019#U6077019

Might be worth looking at your event log errors see if anything jumps out. 

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A few event errors with MS Edge is all it's showing, I'm at a loss. Thank you for all your help.

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Its a longshot, but i did notice patch 1.07 seemed to do something with  vcredist 2015 x86 while it was updating my machine, so i would say, if all else fails try doing a fresh install or repair of this?

Seems like you've had a go at most other things... one more shot can't harm.

[DJTaranis]

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@Skauron wrote:

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@DJTaranis wrote:

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@Delgorath wrote:

Try running this http://answers.ea.com/t5/Technical-Issues/Diagnostic-Tool/m-p/6077019#U6077019

Might be worth looking at your event log errors see if anything jumps out. 

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A few event errors with MS Edge is all it's showing, I'm at a loss. Thank you for all your help.

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Its a longshot, but i did notice patch 1.07 seemed to do something with  vcredist 2015 x86 while it was updating my machine, so i would say, if all else fails try doing a fresh install or repair of this?

Seems like you've had a go at most other things... one more shot can't harm.

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Have tried that one already too Has to be something with the game, Titanfall 2, BF1, Forza H3 and every other game I've tried work flawlessly. 

[Skauron]

does the properties for the masseffectandromeda.exe show any compatibility modes?  are any set for it?  i had a game once that had a compatibility mode enabled in the .exe and i had to tweak it somewhat to make that game run.

btw... C:\ProgramData\Origin\Logs has some mass effect andromeda related log files in it, and process monitor highlighted that folder for me when i was monitoring my system on launch of ME:A   there is also a html file that you can open to see if its reporting your license file as being good too.

anything.. better than nothing.  I sooooooo want to find out what the sweet spot is for the launching of ME:A so that i can pass on the info to others.

[DJTaranis]

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@Skauron wrote:

does the properties for the masseffectandromeda.exe show any compatibility modes?  are any set for it?  i had a game once that had a compatibility mode enabled in the .exe and i had to tweak it somewhat to make that game run.

btw... C:\ProgramData\Origin\Logs has some mass effect andromeda related log files in it, and process monitor highlighted that folder for me when i was monitoring my system on launch of ME:A   there is also a html file that you can open to see if its reporting your license file as being good too.

anything.. better than nothing.  I sooooooo want to find out what the sweet spot is for the launching of ME:A so that i can pass on the info to others

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Just tried to launch the game again, licence signature is good, last online activation 23/05/2017 at 20:48:41GMT. Here is the client log for that, maybe someone would be kind enough to take a look at it as I don't know what to be looking for in it, thanks.

[Skauron]

Here attached is my file of the same name for comparison.  I have no problems connecting and playing.

Sometimes just having a look at the behaviour of a working client log is a good way of seeing if you are seeing strange errors.  as you can see i get errors in mine so some errors are probably quite normal.

[holger1405]

@DJTaranis

The problem is that there is nothing in the log-files that would explain the error right away. 

Please deactivate the Origin cloud save features > restart Origin > test.

If that don't works, move the "Save" folder from "Documents\Bioware\Mass Effect Andromeda" to your  desktop. > test. (do not enable cloud saves again before you tried this)

Did you tried with a different Windows user account?

[DJTaranis]

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@holger1405 wrote:

@DJTaranis

The problem is that there is nothing in the log-files that would explain the error right away. 

Please deactivate the Origin cloud save features > restart Origin > test.

If that don't works, move the "Save" folder from "Documents\Bioware\Mass Effect Andromeda" to your  desktop. > test. (do not enable cloud saves again before you tried this)

Did you tried with a different Windows user account?

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No luck, tried different Win user account and local mode and still nothing. Just after getting an update down for Origin too so that is up to date also.