April 2017 - last edited 4 weeks ago by EA_Shepard
Just downloaded new patch, now the game wont open at all, no matter how many times I click "Play", i disabled my antivirus, and thats not done anything and its not running in the background task manager.
Solved! Go to Solution.
April 2017 - last edited April 2017
I want to thank everyone again for their posts.
I'd like to call out users like @Aggiea and @forgottenecho and @JoxerTM22 for your contributions. There are many more who have posted great content, sorry if you're not directly referenced.
As indicated by the large array of troubleshooting steps there appear to be several potential issues here. A large portion of issues seem to be related to missing Windows updates, so please check your Windows Update and make sure that nothing is missing.
As the thread has grown very large here's a rundown of the most common workarounds/fixes.
1: Starting the game in offline mode and then connecting to online may work.
a) start origin click origin tab and hit go offline
b) launch game (note, if you haven't payed offline before you may need to register the game with your login email and password)
c) after game starts, alt+tab out and click go online on the origin tab, then alt+tab back to the game
d) at main menu for game hit x on PC to reconnect to online (message at bottom of screen should give prompt)
2: Go to C:\Program Files (x86)\Origin Games\Mass Effect Andromeda and delete the .exe files (MassEffectAndromeda and MassEffectAndromedaTrial). Then choose the repair option by right-clicking the game panel in Origin.
3: Ensure that your graphics card drivers are up to date.
http://www.nvidia.com/Download/index.aspx
http://support.amd.com/en-us/download
4: If you're on Windows 8.1 or earlier, restart your system then go to this page and apply the appropriate update for your OS: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
Credit to @Derziseu, more details can be found here:
5. If you're on Windows 7, ensure that it's up to date with Service Pack 1 installed.
6: Install the VC2015 update from Microsoft. There are some reports that deleting the existing 2015 and 2017 versions helped.
https://www.microsoft.com/en-us/download/details.aspx?id=48145 @Denzien_Omega Has more details here.
Here are my steps
1) Uninstall Microsoft Visual C++ 2015 (both versions)
2) I used CC cleaner to clean out the registry * and delete all the temp files to clean out any remnants. (LOL remnants)
3) Reboot
4) Download a fresh x86 and x64 version of the Microsoft Visual C++ Redistribution (2015) and install them.
Note: If the install hangs it will error out and you need to clean and try again.
5) Retry to load the game.
I hope this helps some people if not all of you
Link for Microsoft Visual "https://www.microsoft.com/en-us/download/details.a
Link for CC Cleaner if your interested in good free software "http://download.cnet.com/ccleaner/"
7: Add the game and Origin to your security software's whitelists, including your Anti-virus.
8: From user @AzN-SoLjA-EGC "I got it to work by control panel > uninstall > select the 64bit C++ 2015 version > Uninstall > And choose Repair
This is from a Win7 Ultimate 64bit "
9: Disable Crossfire/SLI
10: Go to My Documents/Bioware/Mass Effect Andromeda and delete the Save folder. Let the saves sync from the cloud when you start up. It's worth making a backup of this file to your desktop in case you need to recover your saves later.
11: Wipe your Origin Cache files using the steps in this article: https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/
We're aware that these steps don't seem to fix it for everyone, so if you are still affected after trying the relevant steps for you it may help to post your dxdiag details.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
April 2017
Have you tried launching after a clean boot?
April 2017 - last edited April 2017
Same here, well it opens in a window with a black screen, but no sound, no visuals and in the task manager it uses about 70% of my CPU.
I have tried to open it in a clean boot, doing nothing
EDIT: Going to reinstall the game, reporting back in 30 minutes 'ish when it is done.
EDIT 2: Reinstalled the game and it works fine now.
Not the best solution with the download size, but if it works for you it's something.
April 2017 - last edited April 2017
tried the clean boot. Doesnt work.
April 2017
It opens window with black screen , intense CPU usage and nothing else happening
April 2017
Same issue as the OP for me - looks like two separate issues, one where no process is launched at all, another where a process is launched but doesn't work.
All very impressive, tbf.
April 2017 - last edited April 2017
Hi guys,
i have download the new patch 1.05 but now the game will not start. I do a restart of my pc and also used the game repair function but it will not launch.
April 2017
I get an error message that I am missing api-ms-win-crt-runtime-l1-1-0.dll Was fine until the patch. Any ideas?
April 2017
ok, i get nothing. Patch broke the game
April 2017
After downloading the patch from Origin today. I can't open the game from the Origin app or in the folder.
When I press the play button nothing happens.