madden 19 xbox one issue (update never updating?)

[Justwant2be]

Recently went to try and play madden 19 on my xbox one (I had played it a few weeks ago no problems). 

Got the message, before the game loaded, saying it needed an update (1596 file size roughly.).

Clicked update.  it went into the queue and was number one.  NEVER started, stayed at 0%.  left xbox on all night, no change.

Next day cancelled update, restarted update (a few times)...always stayed at 0% never moved.

I checked and I have network connection and xbox live connection.

Any help would be appreciated since having a game that I paid money for and cannot play is frustrating.

Thank you.

[EA_Barry · Accepted solution]

@Justwant2be

Xbox support has an article on this, please go through the steps there and let us know if you make any progress, thanks.

https://support.xbox.com/en-IE/games/troubleshooting/game-installation-process-stops

[EA_Barry · Accepted solution]

@Justwant2be

Xbox support has an article on this, please go through the steps there and let us know if you make any progress, thanks.

https://support.xbox.com/en-IE/games/troubleshooting/game-installation-process-stops

[Justwant2be]

Thank you  very much!

So far seems to be working.  Will update if the freeze happens again.

[EA_Barry]

@Justwant2be

Good news, thanks for posting.