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Re: lost account please help

by EA_Kipling
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lost account please help

[ Edited ]
★★ Newbie

Hello

I have a problem with security key. I had to reset my phone and reinstall the app. Now I can't log to it or to my account because I didn't write down the security key with which I activated my account.  Can I do anything to get back that account? I had many things there but no subscribtion. Please help

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Re: lost account please help

EA Live QV Team

@kasabuta0521

Try going through the instructions to remove your key here: https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-security-key-faqs/

You'll need access to the email address on the account, and you'll need to know your password. If you also need a password reset in addition to removing your key, you'll need to give us a call.

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