June 2017 - last edited June 2017
and considering i've clean booted my machine a number of times, the machine is relatively new (november approx last year) is fully up-to-date and in very very capable hands of a desktop/application support engineer. I have been down the driver route, and have tested with previous drivers for both gpu and sound card as well as all the things mentioned in the first post on this thread. There is many things i've not summarised too. Nothing stops this issue and i dare say many would have given up trying by now and either shelved the game or just stop posting about it.
I am determined not to stop highlighting this issue and keeping it in focus until we start to see some developer support for the issue because i really think at this juncture neither you, or I or anyone else visiting this forum as a customer of EA stand a chance of curing this issue.
As someone else posted, if they would build in a sound-reset feature even as a temporary workaround, this would be something. After all, as soon as you close ME:A you hear a pop on the speakers again (same as when the sound disappears) so its my guess its a hung process within the engine that is stopped. AS others have also pointed out, even when ME:A has stopped sound, you CAN still launch other audio apps and they still play sound, so the sound card isn't refusing to receive data to output as sound.
I've got a number of shelves full of older games that I no longer play, and then there is the newer games nearby.. and ME:A is the only game this fault occurs on, in fact, it is the only game i've actually had any audio related issue with. So i'm not focused on my machine, when the fly in the ointment here seems to be ME:A
No, its like an internal service in the engine that stops. The Frostbite devs might be able to do something like a timeout and reset.
Bump, I and my friends have been having this lost sound issue repeatedly over the past couple of months on multiplayer. It's become a part of our nightly multiplayer gaming routine.. Oh, so and so dropped sound, ok 5min afk break while they reboot.
Seriously, this has been going on for months and so many people have reported it. May we pretty please have a fix?? This issue is months old now.
June 2017 - last edited June 2017
Patience is wearing thin today. 4 times today sound has cut out, just in one fairly short play session. Its not always this frequent, sometimes its less-so, but it never goes away!!! not until something is patched in to help fix it!!!
So considering the answers you most likely made for the above questions?
You've purchased Mass Effect:Andromeda out of loyalty to the Mass Effect Franchise mostly and whilst the game is indeed awesome.. you finish the single player and are now playing multiplayer and enjoying it.. but with extreme regularity you are losing sound.. completely.. like you've gone mutton jeff (deaf).. so...
Well you get the idea.
So then picture if you will a final scenario. You buy a 4K TV and various bits of entertainment devices from a huge store with a good reputation, and the sound goes.. or it develops some other fault which severely affects your enjoyment of the product. So you take it back to the store.. the sales people notice you've brought something back so therefore you likely have some kind of complaint.. and they all walk off in random directions and not one of them engages you or looks after your issue at all. You don't even get acknowledgment that you are in their store. Now would you be happy as a customer?
Well this is exactly how it feels to not get a reply or acknowledgement officially about a major fault/bug. Thats how it has been since the first week in april, and it wasn't until late may that it would 'seem' that it was escalated to the frostbite team.. yet now we are at 19th of June and no update. We hope and pray that an upcoming patch (monthly) will contain at least something to alleviate the problem, but nothing.. time and time again.. nothing. So a hotfix then? We have had ONE hotfix since release that i can perceive and that was the 1.07 hotfix which was around the 18th of May.
So you can understand also then why when there is so many bugs and issues that people log and take the time in which to research about that they might get a bit 'put out' when the best bullet point seemingly on a patch is that the male ryder can now romance Jaal? While i'm sure there is some people out there who wanted that? i doubt very much that it was more important than fixing some of the worst problems currently being reported. (this sound issue being just ONE of them)
So.... any update at all?
Four times today, and if I don't exit all the way through main menu (waiting for that loading screen too) it rebuilds all the shaders when launching the game again.
There are no events in Windows Eventlog, I cannot find any other logs from the game.
Is there anything we can do to help troubleshooting?
I cannot find any pattern to exactly when this happen.
Please give us a sign that you are at least working on the problem!
I think the worst thing of all about this problem is that it has also been left to ride a lot longer than just the time since early april for Mass Effect Andromeda.
I did some digging around the various EA answers forums looking for other games that use the frostbite generation 3 engine to see if any of them were getting reports of the loss of all audio just like this game. There was a clear set of cases and reports of it happening, so i've summarised them below:
Battlefield 4: (uses frostbite 3 (3rd generation))
1st November 2013 http://answers.ea.com/t5/Battlefield-4/Irritating-Sound-bug-Audio-loss/m-p/1759591#M28938
2nd November 2013 http://answers.ea.com/t5/Battlefield-4/Sound-issue-sound-is-gone/m-p/1765073#M30482
16th November 2013: http://answers.ea.com/t5/Battlefield-4/BF4-Sound-issues-online/m-p/1852477#M48537
25th December 2013 http://answers.ea.com/t5/Battlefield-4/Loss-of-sound-pc/m-p/4158175#M165349
Dragon Age Inquisition: (uses frostbite 3 (3rd generation))
27th November 2014 http://answers.ea.com/t5/Dragon-Age-Inquisition/Lost-All-Sound/m-p/4052335#M17393
9th Decenber 2014 http://answers.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-Audio-suddenly-stopped-workin...
Star Wars Battlefront: (uses frostbite 3 (3rd generation))
19th November 2015 http://answers.ea.com/t5/Technical-Issues/AUDIO-CUTTING-OUT-FIX-PLEASE/m-p/4955902#M4489
21st November 2015 http://answers.ea.com/t5/Technical-Issues/Sound-Cutting-Out-At-Random-Points/m-p/4961688#M5378
5th December 2015 http://answers.ea.com/t5/Technical-Issues/Sound-stops-after-2-or-3-games/m-p/4997403#M7975
Fifa 2017 (uses frostbite 3 (3rd generation))
29th September 2016 http://answers.ea.com/t5/Technical-Issues/Fifa-17-No-Sound-Audio-PC/m-p/5588115#M3184
11th October 2016 http://answers.ea.com/t5/Technical-Issues/Online-problems-Connectivity-No-Sound-after-first-match-do...
Battlefield 1: (uses frostbite 3 (3rd generation))
21st June 2017 http://answers.ea.com/t5/Technical-Issues/Audio-dropped-in-the-middle-of-match/m-p/6125420#M17459
So as you can see, this issue or at least the symptoms of it, are NOT new.. they've been known about for a long time, but never from what i can see has a resolution every been done.
Well Battlefront II (due out soon!) and Anthem (Due out 2018) both use the same engine, So i'm not sure I'll be splashing my cash for those unless they get to the bottom of this sound issue once and for all.
it happens to me a lot for the lack of sounds I keep thinking these guy going fix soon but no they add more * clothes to the single player before fixing this issue ea one worst for support for games because they sell so many they don't give * about people having these issue only from lack of sales do company like these do fix issues
I am cool with it being escalated to the Frostbite team to get resolved.. if that is what has now happened. I would like to see someone from EA/Bioware update us on the progress of this escalation though. Not communicating updates or even acknowledging isn't helping.. and yeah, i agree there is far more needy things needs working on than adding cosmetic changes to the game. Get the worst faults fixed first.. and work down the list hammering out as many issues as you can. Then if you have time, do improvements/cosmetic changes after that.
Just need some priority put on priority issues .. not too much to ask.
Yeah, I run into this problem as well, but I used to also have this same issue in ME3MP as well. It was never repaired in ME3MP, so it'd be nice to see it resolved for MEAMP.
I wish I could point to something in particular that causes this but it's occurrence is random. Different maps, factions, difficulty levels...it happens in any and all of these cases.