loading screen

[armychowmein14]

I recently resubbed to the game and now it will not load.  It gets stuck on the main loading screen with Malgus in the middle and sith and jedi split between.  When I was a preferred member, the game loaded perfectly well.  Can i get my money back please?

[Belgorad]

@armychowmein14 

Requests for refund you would need to call Customer Service via phone as these types of requests cannot be done via the public forum.  Their contact info is found here.

In regards to the infinite load screen, try running a repair as per this guide here.