Help us improve Answers HQ! Take Survey No, Thanks

latency issue with BFV Europe Servers on PS4

by amirholmes
Reply

Original Post

latency issue with BFV Europe Servers on PS4

★★★★ Novice

It has been 2 weeks since my last time I logged into my PS4 to  have a game on BFV, I usually use advanced search to get in a game. After updating the game to V 1.21, it was weird for me to see all Europe servers signals in red, my latency used to be 80-86ms maximum to Europe servers, and North America servers were in yellow, I tired to see if it's just something wrong with the graphic signs, I picked up a German server and the latency was 304ms! while in the North America servers it was 159ms almost 1 ms away from getting "the lead bullet sign", why I say it's weird? because according to the place where I'm living now, Saudi Arabia/Middle East, the European servers for me is more close than the North America ones .. my latency to NA servers usually around 180ms and up ..

I tried last night to have a game and I failed, also today the same issue.. I checked my connection speed through the playstation and through speedtest.net website on the playstation browser and both were good! I always use ports for EA games and DMZ always enabled for my PS4 static IP also UPnP. I have no issues with online gaming even with games from EA I was playing FIFA 19 with no issues at all all the night with my friends. I can't find an explanation for the latency results and I don't know where exactly the problem. 

UAE servers in Middle East also is a big mystery, they few, most of the time are full and my friends in Egypt for example always gets high latency to those servers more than their latency to the European servers while it's the same distance between their locations and the location of the servers in both zones!

Battlefield™ V_20190726150007.png

Battlefield™ V_20190726150033.png

 

Battlefield™ V_20190726150124.png

 

Battlefield™ V_20190726150100.png

 

My internet connection/speed test results

20190726144156.png

20190726143236.png

Message 1 of 10 (327 Views)

Re: latency issue with BFV Europe Servers on PS4

Community Manager

Thank you for alerting us, @amirholmes 

 

Does it improve if you reboot your network and power cycle the PS4? We'll make sure the team is aware of these reports, hoping to hear this helps get around that for you going into the weekend.

 

Connectivity Troubleshooting Steps

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

 

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 10 (311 Views)

Re: latency issue with BFV Europe Servers on PS4

★★★★ Novice

I forgot to say that i did all of that, hard report for all the devices by unplugging them for at least 10 minutes, I even did  "rebuild database" from the playstation safe mode .. double checked that the ports are working fine via Port Forward software for ports configuration and the screenshots were after I did that .. 

 

I just started the game now and the servers ping sign is back to green and the latency right now in the game 112ms, still higher than my normal rate but better than 304ms ofc.Battlefield™ V_20190727012005.png

Message 3 of 10 (300 Views)

Re: latency issue with BFV Europe Servers on PS4

★★★★ Novice

 

This is another server and the latency is back to the normal range

 

 

Battlefield™ V_20190727012706.png

 

Battlefield™ V_20190727012722.png

Message 4 of 10 (296 Views)

Re: latency issue with BFV Europe Servers on PS4

Community Manager

@amirholmes 

 

Thanks for getting back to us. Any way you can run a UO Trace and attach the results in here so we can see what path your connection is taking to our servers? It's located in the connectivity troubleshooting steps I previously linked above.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 5 of 10 (243 Views)

Re: latency issue with BFV Europe Servers on PS4

★★★★ Novice

that's it

Message 6 of 10 (204 Views)

Re: latency issue with BFV Europe Servers on PS4

Community Manager

Thank you. Can you try it one more time but use this IP Address instead of easo.ea.com:

 

159.153.72.252

 

I would like to see the results of your UO Trace connecting to a European server. It's normal to see ping rise when going across the pond to California but that's usually towards the end of the trace. I see ping variance over 200 after the 3rd hop which is concerning.

Do you play on WiFi?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 7 of 10 (187 Views)

Re: latency issue with BFV Europe Servers on PS4

★★★★ Novice

I useLAN connection via cable for more stability, 
here is my UO Trace for 

159.153.72.252

I know that there is data loss in my data, but I'm totally satisfied with my latency range from 80ms to 91ms, the weird thing was my latency to Europe servers 304ms and North America servers 159ms

Message 8 of 10 (141 Views)

Re: latency issue with BFV Europe Servers on PS4

Community Manager

@amirholmes 

 

At hop 3 you start to get a ping worst of 236ms. Is there any way you can go to a dynamic IP to see if that improves connectivity?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 9 of 10 (123 Views)

Re: latency issue with BFV Europe Servers on PS4

★★★★ Novice

Well, I already set a static IP address for the PlayStation on my router, also I've enabled the DMZ for that IP and enabled port forwarding for it.. The latency is back to its normal level between 80ms to 88ms and the problem is gone. However, with every update the latency goes up again exceeding 100ms then it goes back to the normal level. 

Message 10 of 10 (116 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help