infinite

[MarcoSudeept39]

Hi,

My apex is stuck on an infinite loading screen.

Here are a few things I've tried:

- Reinstalled the game several times through Steam and Origin.

- Flushed DNS

- Deleted local files

- Verified file integrity on Steam

- While in loading screen turning WIFI off and on

- Waited for update's and patches, but that didn't work

- Tried with a wired connection

- Tried with mobile hotspot

- Even contacted EA support for help, but the issue remained the same after trying all the methods they suggested

The problem started occurring on 23rd of February 2022.

I'm playing on a laptop. My laptop meets the minimum requirements of the game.

Specifications of my laptop:

Intel I7 9th gen

GTX 1650

16GB RAM

I hope you have a solution.

[EA_Atic · Accepted solution]

@MarcoSudeept39 Can you add a Dxdiag so we can see what hardware and drivers you have? 

Outside of what you wrote down you tried anything else? 

/Atic

[EA_Atic · Accepted solution]

@MarcoSudeept39 Can you add a Dxdiag so we can see what hardware and drivers you have? 

Outside of what you wrote down you tried anything else? 

/Atic

[MarcoSudeept39]

Sorry for the delay,

Here's the info you need (attached)

[MarcoSudeept39]

@EA_Atic I have sent the necessary info you asked.. Sorry for the delay

[EA_Atic]

No worry's, looking at the Dxdiag could you try to clean install the GPU drivers and see if that helps. @MarcoSudeept39

/Atic

[MarcoSudeept39]

@EA_Atic Tried that too. Still the same infinite loading screen.

[EA_Atic]

Can you try running APEX as Admin? @MarcoSudeept39

/Atic

[MarcoSudeept39]

@EA_Atic Tried it too. No changes

[MarcoSudeept39]

@MarcoSudeept39 Maybe I have to wait for the new season to launch to resolve my issue😅😓😢

[EA_Atic]

Do you have another PC around that you could test your APEX account on? @MarcoSudeept39

/Atic