infinite

by MarcoSudeept39
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Original Post

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infinite

★★ Novice

Hi,

My apex is stuck on an infinite loading screen.

 

Here are a few things I've tried:

- Reinstalled the game several times through Steam and Origin.

- Flushed DNS

- Deleted local files

- Verified file integrity on Steam

- While in loading screen turning WIFI off and on

- Waited for update's and patches, but that didn't work

- Tried with a wired connection

- Tried with mobile hotspot

- Even contacted EA support for help, but the issue remained the same after trying all the methods they suggested

 

The problem started occurring on 23rd of February 2022.

 

I'm playing on a laptop. My laptop meets the minimum requirements of the game.

Specifications of my laptop:

Intel I7 9th gen

GTX 1650

16GB RAM

 

I hope you have a solution.

Message 1 of 11 (1,022 Views)

Accepted Solution

Re: infinite

Community Manager

@MarcoSudeept39 Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Outside of what you wrote down you tried anything else? 

 

/Atic

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Message 2 of 11 (949 Views)

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Re: infinite

Community Manager

@MarcoSudeept39 Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Outside of what you wrote down you tried anything else? 

 

/Atic

Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

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Message 2 of 11 (950 Views)

Re: infinite

★★ Novice

Sorry for the delay,

Here's the info you need (attached)

Message 3 of 11 (903 Views)

Re: infinite

★★ Novice

@EA_Atic I have sent the necessary info you asked.. Sorry for the delay

Message 4 of 11 (755 Views)

Re: infinite

Community Manager
No worry's, looking at the Dxdiag could you try to clean install the GPU drivers and see if that helps. @MarcoSudeept39

/Atic
Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

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Message 5 of 11 (613 Views)

Re: infinite

★★ Novice
@EA_Atic Tried that too. Still the same infinite loading screen.
Message 6 of 11 (542 Views)

Re: infinite

Community Manager
Can you try running APEX as Admin? @MarcoSudeept39

/Atic
Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 7 of 11 (445 Views)

Re: infinite

★★ Novice

@EA_Atic Tried it too. No changes

Message 8 of 11 (374 Views)

Re: infinite

★★ Novice
@MarcoSudeept39 Maybe I have to wait for the new season to launch to resolve my issue😅😓😢
Message 9 of 11 (370 Views)

Re: infinite

Community Manager
Do you have another PC around that you could test your APEX account on? @MarcoSudeept39

/Atic
Atic.png

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 10 of 11 (215 Views)
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