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iPhone 11 Pro Max Performance

by Palanthrax
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Re: iPhone 11 Pro Max Performance

★★★★★ Novice

This is becoming a real pain now, it feels like we’re all being dismissed... the crazy thing is when it’s super laggy and overheating if you turn on ‘screen record’ it runs a lot better, so can’t even capture just how buggy it is on video, I had to record using another device to show just how bad the performance is yet I’ve heard nothing back except that there is no problem...

there was a client update this morning through the App Store which I was hopeful about, but nope. No different! 
growing sick of it now

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Re: iPhone 11 Pro Max Performance

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@Palanthrax @thegryffanlong Same here, I've got an iPhone 11 and things like Arena, GA are really laggy, on my iPhone 8 it was fine. I've opened a case about it.
Message 42 of 48 (334 Views)
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Re: iPhone 11 Pro Max Performance

[ Edited ]
★★ Newbie

new iPhone 11, horrible lag compared to 7 plus, can barely play most battles. weirdly it was fine when i first installed, but I'm on day 4 or 5 and it's just terrible. reinstalled the app and it didn't do anything. I do switch accounts a lot, maybe that has something to do with it?

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Re: iPhone 11 Pro Max Performance

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@EA_HighCommand - Can you please provide an update on this?  It's hard to believe this is not a priority on EA's list for the last 6 months.  It impacts the games performance and damages the phone from excessive heat.  I opened a second ticket with you guys and it has been closed without an answer.  What is the status of this?

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Re: iPhone 11 Pro Max Performance

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Just made the upgrade to an iPhone 11 today because my old phone had a bad battery. And upon my first battle on my new phone, it became very hot and lagged so bad. I CANNOT believe this is an issue with the best hardware Apple has to offer. 

I’m literally became sick to my stomach when I seen this thread, having such a large widespread issue. Please tell me CG or EA is working on this. SWGOH is literally unplayable on my iPhone 11.

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Re: iPhone 11 Pro Max Performance

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I have contacted EA support 3 times and unfortunately, no answers, solutions or help.  I've contacted Apple and they can't help push the developer to do anything, so we're really at the mercy of EA Developer Support here.  Sorry to say folks, if they can't support something that interrupts game play and improve phone performance, then we're dead in the water. 

 

Only suggestion I have is throw more cases at them by contacting support, but It's like throwing spaghetti at a wall greased with oil, it ain't sticking!

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Re: iPhone 11 Pro Max Performance

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I knew when they diverted SWGOH to this separate EA forum it was doomed. I hoped I’d never run into any issues, especially with what’s considered a top tier phone.

 

The fact that they can’t replicate the issue is alarming. There’s plenty of response to this thread to prove that the iPhone 11 (all models) are cooking its insides and lagging very badly. I’d be happy to ship them my phone and have them try to play firsthand. 

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Re: iPhone 11 Pro Max Performance

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I’d just like to add my experience too. I upgraded from iPhone 8 plus to 11 pro Max and noticed the very first day that the app made the phone get hot and drive the battery down very fast. Just looked at the battery use on both phones and I went from 23% on the 8 to 64% on the 11 Pro Max! Something is definitely going on, because I never spend more than 2h top a day on the app

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