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iOS Crash on Title Screen iOS 12.2

by CaptainKB24
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Original Post

iOS Crash on Title Screen iOS 12.2

★★★★ Novice

My app is crashing when opened. It will not load past the Title screen. It started happening last night 4/17/19. I am running iOS 12.2 on an iPhone XS Max. I have uninstalled and reinstalled the app. And cleared cache. Any suggestions? 

Message 1 of 12 (282 Views)

Re: iOS Crash on Title Screen iOS 12.2

EA Live QV Team

Hey @CaptainKB24 thanks for reaching out. When did you update to 12.2? Does it crash on the dark EA/Redwood Studios splash or on the C&C Rivals loading screen? 

Message 2 of 12 (264 Views)

Re: iOS Crash on Title Screen iOS 12.2

[ Edited ]
★★★★ Novice

It’s crashing at the loading screen. @EA_Grasshopper

 

I deleted the app and reinstalled it. It loaded the game first and I could restore my profile but after restart its crashing again.

Message 3 of 12 (212 Views)

Re: iOS Crash on Title Screen iOS 12.2

★★★★ Novice

Have opened case, been a week - gets to game splash screen, past dark EA screen, and crashes without error.  Started happening after I made a purchase and there was an error with one of the cards, said it needed to restart.... after that can’t get past splash screen.  I’ve done all the troubleshooting tips -I played on my device using a guest account and I was able to play, after reloading my profile issue is back.... has to be my game saved data....  have spent over 75$, this is really frustrating.... and support guys - don’t even think they read my emails as all they do is suggest templates answers although I tell them I’ve already done the steps....

Message 4 of 12 (183 Views)

Re: iOS Crash on Title Screen iOS 12.2

★★★★ Novice

It crashes at the Command and conquer title screen. And I updated to 12.2 before I downloaded the game. Maybe 3 weeks ago. 

Message 5 of 12 (173 Views)

Re: iOS Crash on Title Screen iOS 12.2

EA Live QV Team

Hey @BobLeeSwagger86 and @CaptainKB24 can you tell me what specific iOS device you are both using? @WasabiDoobie what device are you using also? And do you happen to have your Persona ID for your main account? Alternatively I can try your in game name and see if I can find out some more info. Thanks!

Message 6 of 12 (156 Views)

Re: iOS Crash on Title Screen iOS 12.2

★★★★ Novice

@EA_Grasshopper ID is WasabiDoobie, cae has been escalated to specialist - after going round and round over a week....  this happened after purchasing the $14.99 epic crate.... as the new cards were displaying, an error about one of the cards came up and said game had to restart.  I had made several purchases back to back.....  odd thing, same thing happened when I was playing the Simms mobile a while back.... after making several purchases back to back, got error when viewing new items, error and game would do same thing - crash / exit after splash screen..... same behavior on different devices.  They had to fix my game data and refund me last purchase.....    current case #48205936... thanks

Message 7 of 12 (150 Views)

Re: iOS Crash on Title Screen iOS 12.2

★★★★ Novice

Hey @EA_Grasshopper ,  I am using iPhone XS Max. My ingame nick should be Acy53 if I remember correctly. ( new to the game )

Message 8 of 12 (140 Views)

Re: iOS Crash on Title Screen iOS 12.2

EA Live QV Team

Hey @BobLeeSwagger86 and @WasabiDoobie, I've looked into your accounts and noted that your tutorial completion seems a bit off which could be causing these issues. However, we released 1.5 yesterday so if you haven't already, can you update your game and let me know if anything changes? Thanks!

Message 9 of 12 (124 Views)

Re: iOS Crash on Title Screen iOS 12.2

★★★★ Novice

You are awesome!  It’s true, the tutorial never completed and I could never find a way to restart it.  After the 1.5 update I’m golden! And back in the game!  Thank you!

 

However, my last crate purchase $14.99 is not there.  Who should I contact?

Message 10 of 12 (112 Views)

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