i got a wrong thing from my sbc rewards

[ThugStain420]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? ThugStain
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 26 august 2019
What time did you see the bug? (HH:MM AM/PM) 14:30
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I did not get my correct reward
What happens when the bug occurs? i got the wrong thing
What should be happening instead? i should get my reward

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I was in sbc doing the prime icon pack sbc with fut swap deals and i did not get an prime icons player for reward, insted i got a 90 reated icon that was not prime

[EA_Darko · Accepted solution]

Hey @zakka1daa @ThugStain420 if you are missing content that you believe you should have then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[zakka1daa]

@ThugStain420 Name of player? Dont mix prime icon with prime moments icon...

[EA_Darko · Accepted solution]

Hey @zakka1daa @ThugStain420 if you are missing content that you believe you should have then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[zakka1daa]

@EA_Darko Hi Darko, no worries, I believe it's again just the case that people were expecting Prime Moments so badly surprised when it was just Prime icon...