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Re: i can't access to my Email

by EA_Cade
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i can't access to my Email

★★ Novice

I created my account many years ago, Dec 2013 to be exact. When logging into Fifa 20, I was automatically linked to the same EA account, and I wanted to use the webapp for trading and opening packs. When I went to log into my EA account, I needed to verify my email. Since the email I used is from many years ago, it was deactivated due to inactivity. My EA account doesn't seem to notice this, as it keeps saying it is sending verification emails to a nonexistent email. When I go to change the email I am told that I need to verify it using the SAME email that is nonexistent. I Submitted a Case in https://help.ea.com/ one Week ago, but nobody answer me. Why someone isn’t responding to me? I submitted a New Case with this #61457919 Ticket Number. Please Help me.

Message 1 of 5 (417 Views)

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Re: i can't access to my Email

Community Manager
Hi @dani-in-vita,

To recover this account I'd like to ask you to do the following for me:

1. Go to http://help.ea.com/account-recovery/web-form

2. Fill in the requested information in the text fields.

3. Make sure the email you provide is one you have access to, we will be communicating with you here.

4. Click the Email Us option after you've filled out the form and an advisor will reach out to you with the next steps.
-EA Cade

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Message 4 of 5 (252 Views)

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Re: i can't access to my Email

@dani-in-vita hey!

The best choice here is to contact EA Customer Support directly via Phone or Live Chat. It would be much more efficient and faster than contacting them via e-mail. 


Go to https://help.ea.com/en/contact-us/, and in order to get in touch with someone via Live Chat or get a call back, follow these steps:

1. Set your country to US;
2. Click on "Help with a Game";
3. Choose your game and platfrom;
4. Then select your topic;
5. Then click on "Select contact option";
6. And now you can choose if you want to contact EA's support through a Live Chat or get a call back from them.

Message 2 of 5 (330 Views)
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Re: i can't access to my Email

★★ Novice

When i choose Contact US and after select my game and platform I can't see anything about Live chat or call 

I think duo to Corona Virus 

Message 3 of 5 (328 Views)
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Re: i can't access to my Email

Community Manager
Hi @dani-in-vita,

To recover this account I'd like to ask you to do the following for me:

1. Go to http://help.ea.com/account-recovery/web-form

2. Fill in the requested information in the text fields.

3. Make sure the email you provide is one you have access to, we will be communicating with you here.

4. Click the Email Us option after you've filled out the form and an advisor will reach out to you with the next steps.
-EA Cade

Stay and Play.png
Message 4 of 5 (253 Views)
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Re: i can't access to my Email

★★ Novice
@EA_Cade I sent a requested information one week ago, but nobody respond. but i sent one more time.
Message 5 of 5 (230 Views)
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