Re: i boug

by EA_David
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Original Post

i boug

★★★ Newbie

2 weeks ago i bought PVZ GW2 and it was working perfectly and now when i try to open it it gives me an error 

 

Please update your amd radeon driver

 

detected amd driver is version 0.0 you need version 13.251 or higher to be able to launch this game

 

 

 

 

 

but my driver version is already 13.251

please help me i beg you

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Re: i boug

Community Manager

@Luca7283124234 Hi, can you post your dxdiag info, it might help with finding the issue here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Are you able to play other games, does this only occur with GW2? If you have problems with other games, can you try a clean reinstall of your AMD drivers? You should see it as a custom option if you try to update your drivers.


Cheers.

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