help pls [ Edited ]

[srunkiedave]

So since 2 days my game keep crashing to desktop with no error msgs it all works fine till I get to drop into the map after or during the counter, or just mid game, it was working fine before that, but now its completely unplayable and I need an answer please otherwise its just.. as I mentioned unplayable.

[srunkiedave]

@EA_Kent any idea pls?

[EA_Lanna]

Hi @srunkiedave,

You mentioned it was working fine before. When did it start to not work for you? Can you remember there being any updates or pop-ups?

Thanks,

EA_Lanna

[srunkiedave]

like two days ago it was fine, beginning from yesterday it keeps crashing to desktop with no error msg, just back to the launcher, and yes it increased after that update probably was a 26 mbs or something

[srunkiedave]

still waiting a reply its sad that we get ignored like this tbh

[EA_Lanna]

Hi @srunkiedave,

I understand the frustration but I'm not on here 24/7 i.e. I have days off when I'm not on the forum to reply.

It's important to be aware that this is a player helping player forum. It is not a substitute to contacting our support team for assistance directly however, when the Community Managers can spare time to reply and advise, we will! Please keep that in mind and contact the support team directly if you need more immediate assistance.

From your post it sounds like this started after the recent update. Can you share what troubleshooting steps you've already tried please?

Thanks,

- EA_Lanna